After a long day of shooting with your GoPro camera, you plug it into your computer to transfer all your photos and videos. Strangely, upon connecting it, you notice that the GoPro isn’t being detected. Suddenly, you’re left puzzled by what could be causing this.
Before you start to panic, there are solutions available that you can implement to fix this. In this article, we’ll go over the various reasons why your GoPro is not showing up on PC and how you can resolve the issue and recover data.
Table of Contents
Possible Reasons Why a Computer Won’t Recognize a GoPro
There are lots of potential reasons why your GoPro is not showing up on PC. Some of them are easier to fix than others. Let’s take a brief look at some common reasons why your GoPro is not recognized by the PC:
| Reason | Description |
| 🔧 Corrupted or outdated drivers | Any hardware that connects to your computer requires drivers. Drivers enable your hardware to communicate with each other. Without them, your GoPro may not be recognized by the computer. |
| 🔌 Faulty hardware | If your GoPro is not connecting to a PC, it could be the result of a faulty SD card reader, cable, or port. A faulty component can break down communication entirely. |
| 👎 File system corruption | When your file system becomes corrupted, you won’t be able to access the data on your SD card. In some cases, your computer may not pick up the SD card at all. |
| 📷 Incorrect settings | If your computer won’t recognize the GoPro, make sure your GoPro has been configured to be read as a storage device by your computer. |
If you want to avoid formatting the GoPro SD card to resolve the problem, try some of the fixes we’ve listed next.
How to Make a GoPro Show up on a Computer
To quench the frustration caused by your GoPro not showing up on the computer, here is a list of methods you can use to make it visible and accessible once again.
Method 1: Check SD Card
Do a visual inspection of the SD card. Look for any damage to the plastic housing and connectors. Make sure the connectors don’t have a thin film of dust or dirt over them to ensure they made proper contact. If your SD card has come into contact with water, leave it to dry completely before attempting to test it.
Method 2: Make Sure the Issue Is Not With the USB Cable
The problem may not stem from the GoPro or SD card, but instead from the USB cable you’re using. Try changing the USB cable you’re using to connect the GoPro to your computer. If that doesn’t work, try removing the SD card inside and connecting it to your computer using an SD card reader instead. This is a good time to also make sure you’re connecting it to a working USB port, preferably one on the motherboard (as opposed to one on the case).
Method 3: Try Another Computer
If you’ve tested the SD card, USB port, and USB cable, then the issue could be your computer. This is especially true if the GoPro charges but won’t connect to the computer. A virus or security setting could prevent your GoPro from being read. Connecting it to another computer will help determine if this is the case.
Method 4: Update or Reinstall the Drivers
Drivers enable your hardware to talk to one another. GoPro cameras use the Mass Storage Protocol (MTP) driver to transfer files between devices. If your MTP driver is outdated or corrupted, you won’t be able to access your files on the GoPro. To fix this, you must update your MTP drivers, or at least reinstall them.
These instructions will guide you through updating your MTP drivers on Windows 10, or refreshing them if they’re corrupted:
- Right-click Start and select Device Manager.
- Expand Disk drives. Right-click your SD card, then click Update driver.
- Click Search automatically for drivers. If the drivers are already up-to-date, click Close.
- Right-click the SD card again, then click Uninstall device.
- Click Uninstall again to confirm.
- Remove the SD card from your computer then connect it again to install the drivers.
Method 5: Check Windows Updates
Your computer may be missing critical Windows updates. Windows regularly release updates that fix problems and keep essential hardware drivers up-to-date. Therefore, missing updates could be the reason why your GoPro doesn’t show up on your PC.
Here’s how you can check for updates:
- Right-click Start and select Settings.
- Click Update & Security.
- Click Check for updates. Windows will begin looking for updates and automatically install them.
Method 6: Restart Computer
The classic restart can be all you need to fix the issue of your PC not recognizing the GoPro. Restarting also helps by finishing the installation of any updates you may have previously downloaded.
When your computer is shut down normally, it doesn’t shut down completely. Instead, it does what’s called a hybrid shutdown. This allows for faster boot times. To ensure your computer does a full shutdown, make sure you click the Restart option instead of shutting it down and powering it back on. Choosing Restart forces a full shutdown while it restarts.
Method 7: Check Connection Mode on the Camera
Your GoPro isn’t always going to automatically connect as a storage device when you connect it to your computer. You must make sure the correct connection mode is chosen if you want to view your data.
Follow these instructions to make sure the right connection mode is chosen (this was performed on a GoPro HERO8 Black):
- Swipe down on your GoPro, then tap Preferences.
- Tap Connections.
- Tap USB Connection.
- Ensure MTP is the chosen option.
- Connect your USB and test.
Method 8: Update GoPro Firmware
The problem you’re facing may be caused by a bug in the current firmware version your GoPro is using. If this is the case, you simply need to update to the latest firmware version. There are a few ways you can go about this, and the method you use may depend on the GoPro model you have.
The recommended method is using the GoPro Quik app (for iOS or Android), which works with all GoPro cameras, except the HD HERO and HD HERO2. You can also use Quik for desktop with HERO7 and prior cameras, or manually download the update for your specific camera model.
Method 9: Windows Troubleshooter
The last method you can try is using a Windows troubleshooter. Even if your GoPro drivers are up-to-date and all of your hardware is functioning properly, there are some issues that are difficult to find. Windows comes with a bunch of useful troubleshooters that are designed to tackle specific problems.
These instructions will guide you through using a troubleshooter if your computer doesn’t recognize GoPro:
- Right-click Start and select Windows PowerShell (Admin). Click Yes if prompted by UAC.
- Type
msdt.exe -id DeviceDiagnosticand press Enter.
- Click Next. It will begin searching for issues and automatically repair them if any are discovered.
How to Recover Files Lost From a GoPro Camera
If you’ve successfully fixed the issue but some of your files are missing as a result of the previous damage, you can get those files back using data recovery software, like Disk Drill. Disk Drill can scan your SD card for the data that was once there and restore it for you. But, you must act as quickly as you can for your best chance of a successful recovery.
To recover files from your GoPro SD card, follow these steps:
- Download and install Disk Drill to your computer.
- Select your SD card, then click Search for lost data to begin the scan.
- Click Review found items once the scan is complete.
- Mark what files you would like to recover. Make use of the Preview function by double-clicking a file to see its contents. When ready, click Recover.
- Choose an output location. Make sure it’s not on the same SD card you’re recovering from. Click Next to finalize recovery.
Conclusion
here are many reasons why a GoPro camera might not appear on your computer, and it can sometimes be difficult to figure out the actual cause. Therefore, it’s necessary to take a methodical approach to make sure you cover all bases.
Start by checking the SD card for damage and making sure your USB cable or SD card reader is working correctly. Then, make sure your MTP drivers are updated and functional. This may require updating to the latest OS version. You should also ensure that your GoPro is set to the correct connection mode and running the latest version of firmware for its model.
